We offer free shipping on regular sized orders. However, this excludes rural delivery and oversized orders.

Once your order has been confirmed, it typically takes between 7-14 business days to manufacture your custom blinds. After dispatch, delivery usually takes between 1-4 business days depending on your location within New Zealand. We will send you a tracking number as soon as your order has been shipped.

Because all of our blinds are custom-made to your exact specifications, we are unable to accept returns due to incorrect measurements. We strongly encourage you to double-check your measurements before placing your order. If you need help, refer to our Measurement Guide or contact our support team.

We take great care in packaging our blinds to ensure they arrive in perfect condition. However, if your blinds arrive damaged, please contact us within 24 hours of delivery with photos of the damage. We will assess the issue and arrange a replacement if necessary.

You have a 48-hour window to make any changes or cancel your order. After this period, we begin the manufacturing process and cannot accommodate changes or cancellations.

Roller blinds are a versatile and stylish window covering option that offers excellent light control, privacy, and insulation. They are easy to operate, durable, and available in a variety of fabric options, including sunscreen, light-filtering, and blackout materials.

Yes, all of our roller blinds come with child-safe mechanisms, including chain tensioners to keep the chains securely fastened to the wall and prevent any hazards.

Yes, we offer motorized roller blinds that can be controlled with a remote or integrated into your smart home system. Motorized blinds provide added convenience and are an excellent option for hard-to-reach windows.

To maintain your roller blinds, regularly dust them with a soft cloth or vacuum using a brush attachment. For stains, gently wipe with a damp cloth and mild detergent. Avoid using harsh chemicals that may damage the fabric.

Yes, roller blinds can be installed on doors. We recommend choosing a spring-loaded mechanism or motorized option for ease of use.

• Sunscreen blinds allow light to filter through while reducing glare and heat, making them ideal for living areas and offices.
• Light-filtering blinds diffuse natural light while providing privacy.
• Blackout blinds completely block out light, making them perfect for bedrooms and media rooms.

Yes, vertical blinds are an ideal choice for large windows and sliding doors. They provide excellent light control, privacy, and are easy to operate with a simple wand or chain mechanism.

Yes, you can select whether your blinds stack to the left, right, or split in the middle. This allows you to customize them according to your space and convenience.

Yes, we offer motorized roller blinds that can be controlled with a remote or integrated into your smart home system. Motorized blinds provide added convenience and are an excellent option for hard-to-reach windows.

While vertical blinds provide some insulation, roller blinds with thermal backing offer better insulation properties. However, vertical blinds do effectively block direct sunlight and help regulate indoor temperatures.

Yes, individual slats can be replaced if they become damaged or worn over time.

Currently, we do not offer curved tracks for vertical blinds. Our vertical blinds are designed for straight installations only.

Measuring your windows accurately is crucial for a perfect fit. Please refer to our detailed Measurement Guide, which provides step-by-step instructions for both inside and outside mounts.

We provide installation guides and videos to help you install your blinds. If you prefer professional assistance, we can recommend local installers.

Typically, you will need a drill, screws, measuring tape, a pencil, and a level to install your blinds securely.

Yes, but ensure you use appropriate anchors to secure the brackets and prevent damage.

If your windows are not square, measure at multiple points and use the narrowest width and shortest drop to ensure a proper fit.

You can reach our customer support team via email, phone, or live chat. Our team is available Monday to Friday from 9 AM to 5 PM.

Yes, we offer a 3-year warranty on all our blinds. This covers manufacturing defects but does not cover normal wear and tear or damage caused by improper installation.

Yes, we offer free fabric samples to help you choose the right color and material for your space. You can request up to 10 samples at no cost.

Sample orders are dispatched within 1-2 business days and typically arrive within 3-5 business days, depending on your location.

While we make every effort to ensure our samples accurately represent the final product, variations may occur due to screen settings and dye batches.